Salesforce, Inc.

CRMleader

Salesforce is the world's largest CRM software provider, offering a comprehensive cloud-based platform for sales, service, marketing, and analytics. It pioneered the software-as-a-service model for enterprise applications.

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Produk & Pendapatan

Pangsa Pendapatan Produk

Komposisi Pendapatan ($36.8B)

Data statis (memuat keuangan langsung…)

Subscription & Support (93%)

Professional Services (7%)

Komposisi segmen dan pelanggan utama

Detail produk

Sales Cloud25%

CRM platform for sales force automation and pipeline management

Service Cloud25%

Customer service and support platform with AI-driven case management

Platform & Other30%

Heroku, MuleSoft integration, and Slack collaboration tools

Marketing & Commerce Cloud20%

Digital marketing automation and e-commerce solutions

Hubungan Rantai Pasok

Pesaing

Microsoft Corporation

Dynamics 365 CRM

Dampak: Primary CRM competitor

Mitra

googl

Google Cloud infrastructure

Dampak: Medium — multi-cloud strategy

Amazon.com (AWS)

AWS hosting for Salesforce workloads

Dampak: Medium — cloud infrastructure partner

Konteks makro dan pasar

IT / 소프트웨어Berita sektor

AI 코파일럿 구독 전환 가속 — 전통 SaaS 성장률 차별화 심화

SaaS 시장 성장률 (2026E)

+18% YoY

AI 코파일럿 ARR 성장

+320% YoY

기업 IT 예산 증가율

+6% (AI 재배분)

전통 라이선스 시장

-12% YoY

Katalis mendatang

◆Salesforce·ServiceNow·CRM Q1 실적 (2026.05)◆Microsoft Build 컨퍼런스 (2026.05)◆CrowdStrike Fal.Con 2026 발표

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Info Perusahaan

Kantor Pusat

San Francisco, California, USA

Didirikan

1999

Karyawan

73,000+

Situs Web

salesforce.com

Gambaran umum sektor — IT / 소프트웨어

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